Faulty or Defective Items

If you receive an item that is faulty or defective, please contact us within 14 days of receipt. We will arrange for a replacement and cover the cost of return shipping.

Change of Mind

We do not accept returns or exchanges due to a change of mind or incorrect choices. Please carefully review the product details before making a purchase. If you have any questions or require additional information, we encourage you to contact us before completing your order.

In cases where a return is accepted at our discretion, the customer will be responsible for all associated costs, including shipping fees and restocking charges.

Refunds

Refunds are available for items that arrive damaged or defective. Please notify us within 14 days, and we will cover the return shipping costs.

Restocking Fees

Certain items may incur a 20% restocking fee, which will be deducted from the refund amount. This fee applies even if the return is initiated before you receive the item.

Other Important Information

• Our return policy is subject to change without prior notice.
• Items that do not meet our return criteria may be declined and sent back to you at your expense.
• We recommend using traceable postage for returns, as we cannot be held responsible for returns that do not reach us if they are not traceable.

Questions? Reach out:
Phone: 1800 198 718
Email: info@klc.wplstaging.com
Address: PO Box 96, Quakers Hill, NSW 2763